Shipping policy

Shipping Policy

Sam & Clara delivers exclusively within Australia. We aim to get your order to you as quickly and efficiently as possible.

Key Information

• Order cut-off time: 10pm, Melbourne local time.

• Order processing: 1–3 business days, Monday to Saturday.

• Delivery after dispatch: 5–9 business days, Monday to Friday.

• Estimated total delivery time: 6–12 business days.

• Delivery cost: Free delivery on all orders Australia-wide.

Delivery times are estimates, rather than guaranteed arrival dates.

Order Processing and Tracking

Once you place an order, you’ll receive an order confirmation email.

Orders are processed within 1–3 business days, Monday to Saturday. After your order has been dispatched, we’ll email you your tracking details so you can follow your parcel’s progress.

Order Cancellations

Our automated system sends orders directly to our warehouse for processing. For this reason, we do not accept change-of-mind cancellations after an order has been placed.

If you change your mind, you may request a return after delivery, subject to the conditions of our 30-day returns policy.

This cancellation policy does not limit your rights under the Australian Consumer Law.

Possible Delays

Delivery may occasionally take longer due to public holidays, busy sale periods, carrier disruptions or other circumstances outside our control. If we become aware of a delay affecting your order, we’ll keep you updated by email.

If your parcel hasn’t arrived within the estimated delivery window, please allow an additional 3 business days, Monday to Friday. If it still hasn’t arrived, email info@samandclara.com with your order number so we can investigate.

You’re welcome to contact us sooner if your tracking shows a problem or you have concerns about your delivery.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact info@samandclara.com as soon as possible. Include your order number, a description of the issue and clear photos where possible.

After assessing the issue, we’ll arrange a replacement or refund as appropriate, at no additional cost to you. For a major failure under the Australian Consumer Law, you may choose a refund or replacement. We’ll also cover reasonable return postage costs for confirmed faulty or incorrect items.

Your rights under the Australian Consumer Law are additional to our returns policy and are not restricted to its 30-day period.

Contact

For questions about your order or delivery, please email info@samandclara.com.